Frequently Asked Questions - FAQs

Could you please let us know if it would be possible to pick up the flowers after business hours?

Yes, customers may pick up after business hours by writing their preferred pickup time in the instruction box. Please make sure to include the exact time so we can prepare your order accordingly.

Could I request to deliver the flowers at a specific time?

We do not guarantee delivery at a specific time, but we will do our best to deliver the flowers around your requested time.

How do I ask for a customization on a product through the website?

Customers can request a customization by writing their request in the instruction box at checkout, or by calling or emailing us directly.

What is the difference between a bouquet and an arrangement?

A bouquet is usually a hand-tied group of flowers wrapped in paper or ribbon, while an arrangement is typically designed in a vase, box, basket, or other container. Bouquets are often meant to be held or placed in the recipient’s own vase, while arrangements are ready to display right away

Can I change an arrangement into a bouquet?

Yes, customers can change an arrangement into a bouquet by writing their request in the instruction box at checkout. There is no extra fee for this change.

Do you accept walk-in purchases?

For freshness guarantee, we accept preorder only and do not accept walk-in purchases.

Can I order and pick up on the same day?

Yes, customers can order and pick up on the same day, but we require at least 2 hours of notice in advance.

Can I customize a product based on my budget?

Yes, customers can customize based on their budget. Please send us an email or text us at our phone number with your budget and preferences, and we’ll be happy to create something just for you.

Do you offer same-day flower delivery in Cupertino?

Yes, we provide same-day delivery in Cupertino.

How much does flower delivery cost in Cupertino?

Delivery fees vary depending on the location and distance. At checkout, you’ll see the exact cost for your area.

Can I order online or by phone?

Yes! You can order online anytime at florifloraflorist.com or by phone at (415) 533-9014 during our business hours (Mon-Fri 10 AM-2 PM, Sat 10 AM-1 PM, Sun Closed).

What forms of payment do you accept?

We accept major credit/debit cards, Apple Pay, Google Pay, Link, bank account payments, and Afterpay at our online checkout. For in-store or phone orders, we take cards, House Accounts, cash, and checks.

Can I request certain flowers or colors?

Of course! You can let us know your preferred flowers or color palette. While some blooms may be seasonal or limited, we’ll do our best to create an arrangement that reflects your vision.

What happens if the recipient isn’t home?

If the recipient isn’t available, our driver will either leave the flowers in a safe spot or, if needed, arrange a re-delivery at a later time.

Do you deliver flowers to hospitals, offices, or event venues in Cupertino?

Yes, we deliver to homes, hospitals, businesses, and venues across Cupertino. Please provide the full address and any delivery notes during checkout.

Can I include add-ons with my bouquet or arrangement?

Absolutely! We offer a variety of flower delivery add-ons to personalize your arrangement such as small gifts or keepsakes. You’ll see available add-ons on each product page and again at checkout.

How do I make my flowers last longer?

Trim the stems, place them in fresh water, and keep the arrangement in a cool spot away from direct sunlight to extend their life.

Why choose flowers by FloriFlora Florist?

What sets us apart is the care in every detail: fresh, quality blooms, thoughtful design, and a wide online selection. We’ve got plenty to choose from for the big days—Valentine’s Day, Mother’s Day, Thanksgiving, and Christmas—in Cupertino, and we don’t stop there. From everyday bouquets to weddings and events, we’ve got you covered. Have something in mind? Tell us your colors or favorite flowers and we’ll make it happen.

Can I add a personalized message or card to my flower order?

Yes, absolutely—adding a personalized message or card is one of the easiest ways to make your delivery extra special. At checkout, you’ll find a dedicated field to type in your custom message. For an even more memorable touch, we offer a video message option: simply upload a short video via our secure form at checkout.

Can I order a flower subscription?

Yes, our flower subscription service is a game-changer for effortless, fresh blooms delivered straight to your door—perfect for treating yourself or gifting ongoing joy without the hassle. You can choose your budget, frequency (weekly, bi-weekly, monthly, quarterly, or yearly), and first delivery date on our subscriptions page.

Delivery FAQs